How Technology is Transforming the Class Action Industry

In recent years, technology has dramatically reshaped the way class action settlements are managed, and the changes are only accelerating. From filing claims to communicating with class members and stakeholders, the use of digital tools is making the process faster, more transparent, and more accessible for everyone involved.

At MCAG, we’ve seen firsthand how critical technology has become in ensuring that clients maximize their recoveries while minimizing the burden on their internal teams.

Here’s a look at how technology is modernizing the class action industry:

Online Portals: Simplifying Claim Filings

Gone are the days of mailing in forms and supporting documentation. Most settlement administrators now offer online portals where claimants can securely submit their information, upload documentation, and track the status of their claims. These portals streamline the filing process, reducing errors and delays, and provide real-time updates. For large organizations, especially those managing multiple filings like MCG, portals offer centralized access to critical information, helping to maintain better oversight of both outstanding and completed claims.

At MCAG, we leverage technology to simplify the claim process even further, handling filings on behalf of our clients so they can focus on their business while we focus on their recovery.

Digital Communications: Faster, More Transparent Updates

Technology has also changed the way settlement administrators and claimants communicate with each other. Email notifications, SMS updates, and secure client dashboards have replaced slow-moving postal communications. This digital shift means that claimants can receive updates about filing deadlines, missing documentation, payment statuses, and settlement approvals almost instantly. It also allows administrators to quickly alert claimants to changes in settlement terms or additional filing requirements, ensuring faster compliance and fewer missed opportunities.

At MCAG, we maintain strong communication with our clients throughout the lifecycle of each settlement opportunity, using secure digital channels to ensure timely, accurate updates that help maximize results.

Data Security and Compliance

With the increase in digital submissions comes an increased focus on cybersecurity and compliance. Settlement administrators must ensure that personally identifiable information (PII) and sensitive business data are protected through encrypted portals, secure servers, and rigorous data management practices. Technology now enables multi-factor authentication, secure document storage, and audit trails, providing greater peace of mind for both claimants and regulatory bodies.

At MCAG, protecting client data is a top priority. We invest heavily in technology that meets or exceeds industry standards for security, so clients can trust that their information is handled with the utmost care.

Analytics and Reporting: Smarter Settlements

Technology has also unlocked new possibilities in analytics and reporting. Administrators and firms like MCAG can now harness data-driven insights to optimize claim strategies, project settlement outcomes, and identify underutilized opportunities. Advanced reporting tools allow claimants to view recoveries across multiple settlements, track trends, and better plan for future settlement opportunities, turning what was once a manual and murky process into a strategic advantage.

Looking Ahead

As technology continues to evolve, we expect even greater automation, integration, and transparency in the class action industry. AI, blockchain, and more intelligent digital workflows are on the horizon, offering exciting potential to streamline settlements further and improve outcomes for claimants. At MCAG, we’re committed to staying at the forefront of these advancements, so our clients can continue to count on the best possible service and maximum recoveries with minimal effort.

Want to learn more about how MCAG’s technology-driven approach can help you recover more from class action settlements? Contact us today.